Support & Cancellation Policy

CareCompass is a software service operated by Mindful Me, LLC. This policy explains how access to CareCompass works today, how optional financial support works, how to cancel support, and how refunds are handled.

1. Access is currently free

• CareCompass is currently available through Free Early Access. Creating an account costs nothing.
• No credit card is required to create an account or to use CareCompass.
• There is no trial period, no plan selection, and no automatic subscription. Creating an account today does not authorize any future charge.
• Features are not reduced for clinicians who do not contribute financially.
• Paid plans may be introduced in the future. If that happens, we will give clear advance notice by email or in the service, and no existing account will be charged without an explicit new agreement.

Current details are also shown on the Access & Support page.

2. CareCompass Supporter recognition

• Optional and cosmetic. Anyone who completes a contribution may choose to be listed publicly as a CareCompass Supporter. Listing is opt-in, can be changed or removed at any time, and is never required.
• One-time and monthly contributions are treated equally. There are no tiers, ranking, or ordering by amount, and contribution amounts, frequency, and payment details are never shown publicly.
• No entitlement. Recognition does not affect account approval, access, features, AI availability, permissions, support priority, or any other benefit, and does not grant an administrative or Owner role.
• Independent of billing. Cancelling monthly support does not remove recognition, and removing recognition does not cancel or refund support. Recognition remains until you opt out or we remove a listing.
• We may hide or remove a listing that is inaccurate, misleading, impersonating, promotional in a way we consider inappropriate, or that includes client or other confidential information.
• The retired Founding Clinician program no longer exists. Historical records are retained for accounting and support purposes only and confer no current status.

3. Optional financial support

• Clinicians and supporters may choose to contribute, either as a one-time contribution or as recurring monthly support.
• Support is entirely optional. It does not unlock features, change permissions, or affect account access in any way.
• Stripe processes all payments. Mindful Me, LLC never receives your full payment card number.
• Monthly support renews on your contribution date at the amount you selected until you cancel or change it.
• Contributions are payments for the ongoing development of a commercial software product. They are not charitable donations and are not tax-deductible.
• Taxes may apply where required by law and will be added to the receipt.

4. How to cancel support

Cancellation is self-service through the Stripe customer portal. Sign in to CareCompass and open the Support CareCompass card in your settings to open the portal, where you can cancel or change your monthly amount at any time.

Cancelling support does not cancel your CareCompass account. Your account, your clients, your data, and any Supporter recognition you opted into are unchanged. Cancellation stops future contributions; it does not ordinarily refund a contribution already made.

5. Failed payments

If a monthly support payment fails, Stripe will retry the charge according to its standard retry schedule and notify you. A failed or unpaid contribution affects only the contribution. It never suspends, restricts, or deactivates your CareCompass account or any clinical feature.

6. Refunds

• A contributor may request a refund of a contribution within seven (7) calendar days of the charge.
• Duplicate charges, erroneous charges, and refunds required by applicable law are honored regardless of that window.
• Cancelling monthly support prevents future charges but does not automatically refund a contribution already processed.
• A refund never changes account access, because access does not depend on payment.

Refund requests are reviewed on their facts and may be submitted to the policy contact address: andrea@andreagoundrycounseling.com. For payment-method-specific issues (card declines, chargebacks), the Stripe customer portal is the fastest path.

7. Historical subscriptions

Some early accounts were created while CareCompass offered paid plans. Those historical Stripe records are preserved for accounting and support purposes, but they no longer control access: every account is on Free Early Access. Any still-active legacy subscription can be cancelled through the Stripe customer portal without affecting the account.

8. Questions

For access or contribution questions, contact CareCompass at andrea@andreagoundrycounseling.com. Data retention and deletion are described in the Privacy Policy.